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TERMS & CONDITIONS
§ 1 GENERAL PROVISIONS
1. This set of regulations defines the rules for making purchases in the online store – www.molehillgoods.com, operated by Good Goods Company Łukasz Król, NIP: 9521990151, REGON: 142279101, registered in the CEIDG (Central Registration and Information on Business).
2. Terms used in these regulations mean:
a. Client – a natural person (with full legal capacity) or a legal person who has made or intends to make a purchase in the online store www.molehillgoods.com. The Client can be either a consumer or an entrepreneur;
b. Seller – Good Goods Company Łukasz Król, NIP: 9521990151, REGON: 142279101;
c. Store – the online store maintained by the Seller at the domain www.molehillgoods.com;
d. Regulations – this document along with all its appendices.
3. The Store offers handmade bags, handbags, backpacks, and other goods made from natural leather, drill, and other materials for retail sale via the internet. The aforementioned products are available through the Store as finished products. All products are manufactured in Poland.
4. Detailed information about the products can be found on the website www.molehillgoods.com, and is also provided via email to the Seller’s email address.
5. The Client can contact the Store by mail at the address indicated in point 2.b and electronically at the email address: hello@molehillgoods.com
§ 2 TERMS OF SERVICE USE
1. To place an order through the Store, the Client must meet the following technical requirements: a. have a computer, laptop, or other device with internet access; b. have access to email; c. use a web browser (Opera version 11.0 or newer, Google Chrome version 20.0 or newer, Safari version 5.0 and newer); d. use a minimum screen resolution of 1024×768; e. enable cookies in the browser settings.
2. The online store provides electronic services in the form of: User Account, Order Form, and Newsletter. The Store does not charge any fees for providing these services.
3. To use the User Account, the client clicks the appropriate icon on the website, then provides personal data and follows the procedure specified on subsequent subpages. To confirm the registration of the User Account, the client is required to confirm registration by clicking on a link sent to the email address provided during registration.
4. A condition for setting up a User Account is confirming that the client has read and accepted these regulations.
5. To use the Order Form, the client selects the product they are interested in and then clicks the “Add to cart” button.
6. Clicking the above-mentioned button adds the selected product to the Cart. After adding the product to the Cart, the Client can proceed to place an order or continue shopping.
7. To use the Newsletter service, the Client enters their email address in the Newsletter box on the Store’s website and confirms with the “subscribe” button. The service is activated after the Client confirms their willingness to use it by clicking on the link provided in the email sent to the email address indicated by the Client. The Client can also start using the Newsletter service by checking the appropriate box when making a purchase through the Store.
8. The above service is provided for an indefinite period. The Client can opt out of the Newsletter service at any time, without giving a reason, by sending a relevant email to the Seller’s email address.
§ 3 CONCLUSION OF AGREEMENTS
1. The agreement is concluded between the Seller and the Client.
2. All prices given on the Store’s website are gross prices (including VAT) specified in Polish Złoty. Product prices do not include shipping costs.
3. The Seller exercises due diligence to ensure that product photos reflect their color and texture. Due to factors such as different screen resolutions on which photos are displayed or the use of flash, product colors in photos may differ slightly from reality. For this purpose, the Store includes a product description and its color in addition to the photo. In case of doubt, please contact the Seller beforehand.
4. Products are made from the highest quality materials, including natural leather. Any scratches and abrasions that occur with use do not affect the quality of the item, but only its character, and result from the natural properties of the materials used.
5. The Store offers products made of leather with intentional discolorations and scratches. The nature of the aforementioned features on the delivered products may differ from the features shown in the product photo on the Store’s website.
6. Orders can be placed via the Store’s website using the Order Form or through the User Account. The Seller does not conduct sales by phone.
7. To make a purchase, the Client selects the products they are interested in on the Store by clicking the “Add to cart” button. After finishing selecting products on the Cart subpage, they choose the delivery method.
8. Next, the Client clicks the “Proceed to checkout” button, which redirects the Client to a page containing information about the order being placed. This information includes: specifying the main features of the ordered goods, indicating the total price including taxes and delivery fees, presenting the Client’s data provided in the order form or User Account.
9. To place an order, the Client is obliged to confirm the order by clicking the “Buy and pay” button located below the order summary.
10. Clicking the “Buy and pay” button is equivalent to the Client’s declaration of knowledge that placing an order entails an obligation to pay.
11. The sales agreement is concluded at the moment the Client confirms placing the order, i.e., at the moment of clicking the “Buy and pay” button.
12. The sales agreement is concluded under the suspensive condition that the Client pays the product price and delivery costs within 3 days from the date of concluding the agreement.
13. Legal effects resulting from the conclusion of the sales agreement arise at the moment the condition referred to in point 12 of this paragraph is met. Failure to meet this condition results in the termination of the sales agreement.
14. If the Client has paid the entire price and delivery costs, the suspensive condition referred to in point 12 of this paragraph is considered waived.
15. In the event of termination of the sales agreement under point 13 of this paragraph, the item is returned to the Store’s offer.
16. The payment deadline is the day on which the payment should be credited to the Seller’s account.
17. A condition for using the Order Form and the User Account is confirming that the client has read and accepted these regulations.
18. After the Client places an order, the Seller sends an email confirming that the order has been placed for processing, along with data regarding its execution, which includes: specifying the main features of the ordered goods, the order fulfillment deadline, indicating the total price including taxes and delivery fees, and presenting the Client’s personal data provided in the order form.
19. The Client has the right to cancel the order before receiving confirmation of order acceptance from the Seller, i.e., before receiving the email confirming acceptance of the order for processing. In this matter, the Client should immediately contact the Seller.
20. The Client has the option to request a fiscal receipt or a VAT invoice, which can be attached to the sent shipment.
21. The content of the concluded agreement is recorded, secured, and made available by: a. making these regulations available on the Store’s website, b. recording the content of the agreement in the Store’s IT system.
22. The Seller reserves the right to refuse to fulfill an order under the sales agreement if the Client’s contact details are untrue.
§ 4 PAYMENT METHODS AND TERMS
1. The online store provides the following payment methods for orders:
a. prepayment to bank account:
Good Goods Company Lukasz Król
ul. ks. J. Popiełuszki 13/21
01-595 Warszawa
IBAN: PL62 1050 1054 1000 0097 4858 0595,
SWIFT/BIC: INGBPLPW
b. card payment via PayPal.
2. If prepayment to a bank account is chosen, the Client is obliged to make the payment within 3 business days from the date of purchase.
§ 5 DELIVERY METHODS AND COSTS
1. The Client bears the costs of delivering the ordered products to the destination.
2. Products are delivered to the indicated address abroad. Delivery charges for products are provided in the panel and in the email confirming order acceptance.
3. The online store allows selection of the following delivery methods:
a. Polish Priority International Delivery Service
4. The order fulfillment time is up to 2 days from the date of payment being credited to the Seller’s account.
§ 6 RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. The provisions contained in this paragraph constitute rights granted exclusively to the Client who is a consumer.
2. A consumer has the right to withdraw from an agreement concluded with the Seller within 14 days from the date of receiving the shipment or personal collection of the goods, without stating a reason.
3. The Client can submit a statement of withdrawal from the agreement using the withdrawal form located at the end of the regulations, both by mail to the address: MOLEHILL ZWROTY, Obłudzin 10, 06-200 Obłudzin, and electronically to the address: hello@molehillgoods.com.
4. Submitting a statement of withdrawal from the agreement without using the form does not affect the effectiveness of the withdrawal. For the statement of withdrawal to be effective, it is sufficient to send the statement before the deadline expires.
5. The Seller promptly confirms receipt of the statement of withdrawal from the agreement by email (to the address provided when placing the order).
6. The consumer should return the purchased products within 14 days from the date of sending the statement of withdrawal to the Seller’s address: MOLEHILL ZWROTY, Obłudzin 10, 06-200 Obłudzin.
7. In the event of sending a statement of withdrawal from the agreement, the agreement is considered not concluded.
8. The consumer bears the direct costs of returning the purchased products.
9. The consumer is liable for damages for the diminished value of the item resulting from using it in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the item, such as costs of cleaning, repairing parts, or removing tags. To ascertain the nature, characteristics, and functioning of the goods, the consumer should handle and inspect the goods only in the same way they would be able to do in a physical store.
10. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receiving the consumer’s statement of withdrawal from the agreement, refund to the consumer all payments made by them, including product delivery costs (excluding additional costs resulting from the delivery method chosen by the Client other than the cheapest standard delivery method offered by the Store). The Seller refunds payments using the same payment method as used by the Consumer, unless the consumer has expressly agreed to a different refund method.
11. The Seller may withhold the refund of payments received from the Consumer until the Product is returned or the Consumer provides proof of its return shipment.
12. The right to withdraw from the agreement does not apply to agreements where the subject of the service is a custom-made product, i.e., a non-prefabricated product, manufactured according to the Consumer’s specifications or intended to satisfy their individualized needs.
§ 7 AGREEMENTS CONCLUDED WITH ENTREPRENEURS
1. The provisions of this paragraph apply exclusively to agreements concluded with Clients who are entrepreneurs.
2. Placing an order on behalf of a legal person or an organizational unit without legal personality is equivalent to declaring that the person placing the order is authorized to represent the entity on whose behalf the order was placed. Placing an order without proper authorization will result in the liability of the person placing the order for any damages resulting from this fact.
3. The entrepreneur is obliged to inspect the shipment delivered to them via the carrier in a customary manner, and in the event of finding a defect or damage to the product, is obliged to take all steps aimed at establishing the carrier’s liability.
4. The entrepreneur loses warranty rights if they did not inspect the item at the time and in the manner customary for items of this type and did not immediately notify the seller of the defect, and in the event that the defect became apparent later – if they did not notify the seller immediately after discovering it.
5. The Seller reserves the right to terminate the agreement concluded with an entrepreneur within 14 days from the date of its conclusion without stating reasons.
6. Any disputes arising from the performance of an agreement concluded between the Seller and the Entrepreneur shall be resolved by the court competent for the Seller’s registered office.
§ 8 PRODUCT COMPLAINT (WARRANTY FOR DEFECTS)
1. The Seller is obliged to deliver products free from physical and legal defects.
2. The Seller’s liability for physical or legal defects expires after two years from the date of product delivery. Before the expiry of the above period, the consumer may notify the Seller of a defect in the following manner: a. by sending a relevant email to hello@molehillgoods.com; b. by making an oral statement to the Seller, subsequently recorded by them.
3. The consumer is not bound by the above methods of lodging complaints. They can submit a complaint in any way, provided that a durable medium is used.
4. A complaint notification should contain:
a. the buyer’s name and surname or company name;
b. correspondence address/registered office;
c. attached proof of product purchase (e.g., order confirmation, receipt, invoice, transfer confirmation, etc.);
d. precise identification of the complained goods;
e. indication of the defect describing the non-conformity of the goods with the agreement and the date of its occurrence;
f. the claimant’s request (withdrawal from the agreement, price reduction, product replacement, defect removal);
g. date of submission and signature of the claimant.
5. The Seller confirms receipt of the complaint and calls on the consumer to immediately deliver the defective product to the Seller in order to respond to the complaint.
6. If the complaint is not upheld, the goods will be returned along with an opinion on the groundlessness of the complaint.
7. If the Seller does not respond to the consumer’s complaint within 14 calendar days from the date of delivery of the complaint, it is deemed that the Seller has accepted the consumer’s complaint and their request.
§ 9 WARRANTY
1. All products offered in the Store are covered by a 2-year warranty.
2. The provisions regarding the submission of complaints apply accordingly to the procedure for reporting defects covered by the warranty.
3. The warranty covers hidden defects, not those resulting from improper use of the product. Defects covered by the warranty include all aspects related to the product’s durability, i.e., structural defects (especially those related to the strength of rivets and seams). In particular, the warranty does not cover natural processes of change in the appearance of natural leather, its discoloration, and natural aging, as these changes result from the properties of the material used.
§ 10 OUT-OF-COURT DISPUTE RESOLUTION METHODS
1. To resolve a dispute arising in connection with purchases made in the Store, the consumer has the option to use the assistance of the following institutions before bringing a case in a common court: a. using the permanent consumer arbitration court referred to in the Act of December 15, 2000, on Trade Inspection, by submitting an application for resolution of a dispute arising from the sales agreement; b. applying to the Provincial Inspector of Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute; c. applying for help to the district or municipal consumer ombudsman or a social organization whose aim is to protect consumer rights.
2. Detailed information on the possibilities for the consumer to use out-of-court dispute resolution methods and the availability of procedures are available at the headquarters and on the websites of institutions such as the Trade Inspection, district (municipal) consumer ombudsmen, social organizations dealing with consumer rights protection, and the Office of Competition and Consumer Protection.
§ 11 PERSONAL DATA PROTECTION
1. The rules for personal data protection are set out in the Privacy Policy.
§ 12 FINAL PROVISIONS
1. The Seller reserves the right to change these Regulations due to changes in applicable law or changes in the method of concluding and performing agreements. These changes will not affect orders and agreements placed, processed, or performed.
2. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply, in particular the Act of April 23, 1964 – Civil Code and the Act of May 30, 2014 – on Consumer Rights.
3. These Regulations are effective from November 9, 2025.